Rapenburg Plaza Webstore Holidays Online Web Store Delivery In average orders are shipped within three (3) working days using United Parcel Services (UPS). Delivery is depending on our stock availability. Shipping as Standard Delivery without insurance. For more info about this service check www.ups.com VAT 19% VAT is added to all orders to the EC countries: AT, BE, DK, FI, FR, DE, EL, IE, IT, LU, MO, NL, PT, ES, SE, UK. For your convenience all orders are shipped from within the EC (no customs hassles!). Shipping/Handling Charges Europe Subtotal: UPS: up to €100 €7.50 up to €250 €9.50 up to €500 €12.50 up to €1000 €18.00 over €1000 €22.00   Express Please contact Rapenburgplaza for more information Terms and Conditions RETURN & REFUND POLICY If you are not satisfied with your Rapenburg Plaza purchase, please contact us. Request within 14 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Rapenburg Plaza BV warehouse within 14 calendar days. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. Please note that Rapenburg Plaza BV does not permit the return of or offer refunds for the products that are custom configured or programmed to your specifications and that shipping charges, handling charges and preprogramming fees are non-refundable. NOTE: Rapenburg Plaza BV recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Rapenburg Plaza BV or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Dead On Arrival (DOA) Product: System Failure Out of the Box An Rapenburg Plaza BV hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please contact Rapenburg Plaza BV within 14 calendar days of the invoice date. Rapenburg Plaza Technical Support will determine whether the product is DOA and offer you the following options: Replacement: The same product that you ordered will be shipped to you at Rapenburg Plaza BV 's expense. Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement. Product must be deemed DOA by Rapenburg Plaza BV within 14 calendar days of the invoice date in order to receive a replacement unit. Rapenburg Plaza BV reserves the right to test returned DOA product. If the customer misrepresented the condition of the product, Rapenburg Plaza BV may impose a handling fee. SALES TO END USERS ONLY ?The Rapenburg Plaza BV webstore sells and ships products to end user customers only. OTHER TERMS AND CONDITIONS Rapenburg Plaza BV webstore is not responsible for typographical errors. Rapenburg Plaza BV webstore reserves the right to change the terms and conditions of sale at the Rapenburg Plaza BV Store at any time. All sales at the Rapenburg Plaza BV webstore are governed by Dutch law, without giving effect to its conflict of law provisions. Algemene voorwaarden Rapenburgplaza bv